Frequently Asked Questions
Health care can be confusing. We’re here to make it simple. If you have a question, we may have already answered it!
New Patients
-
Am I eligible to become a patient?
Everyone is eligible for care at HealthFirst Bluegrass. That includes you!
-
What health insurance do you take?
You do not need health insurance to receive care here. If you have it, we do take Medicare, Medicaid and most private insurance.
-
I’m a new patient. How do I make my first appointment?
Call 859-288-2425. We’ll take care of it from there!
-
What should I bring to my first appointment?
- Your Health Insurance card, including Medicaid and/or Medicare cards, if you have them
- Proof of Income (pay stubs, 1099s, W2s or bank statements) —these allow you to qualify for reduced fees
- Government ID, if you have one
- A list of all medications that you (or your child) are currently taking
- Proof of guardianship if you are bringing a child (less than 18 years old) and you are not the minor’s parent
- Medical records (You can bring these or have your previous provider send.)
- Immunization records (If you are bringing a child for an appointment)
Appointments
-
Can I make an appointment for psychiatry?
Our behavioral health and psychiatry services are only available to our primary care patients. You are welcome to schedule an appointment with a physician who can refer you to our Wellness Center team.
-
Do you have walk-in appointments?
Some of our dental offices and school-based clinics take walk-ins, but otherwise, you should schedule ahead of time. Don’t worry though: We may have same-day appointments available if you need one. Please call 859-288-2425 to check availability.
Existing Patients
-
How do I access my test results?
You’ll find these in your patient portal. Visit https://portal.healthfirstlex.com/portal/default.aspx to sign up or log in to your account, and call 859-288-2425 if you have questions.
About Healthfirst Bluegrass
-
Are you a hospital network?
No. We are a network of primary care providers, dentists, behaviorists and pharmacists. We support your lifelong health through preventative, chronic and acute care. If you have an emergency or need specialized or intensive care, we will refer you to one of our incredible local hospitals.
-
What does primary care mean?
Your primary care physician is the provider you see on a yearly basis. They are often your first point of contact for resolving medical issues.
-
What does it mean that HealthFirst is a Federally Qualified Health Center?
FQHCs are government-funded health centers that allow patients to pay what they can. The Health Resources & Services Administration gives this definition: “Federally Qualified Health Centers are community-based health care providers that receive funds from the HRSA Health Center Program to provide primary care services in underserved areas. They must meet a stringent set of requirements, including providing care on a sliding fee scale based on ability to pay and operating under a governing board that includes patients.” Click here to learn more about what it means that we’re an FQHC.
-
Where are you located?
We have 17 locations across the greater Lexington area. Click here to find a location near you!
-
What services do you provide?
- Preventive health care services (Come to us for your annual check-up!)
- Treatment for acute illnesses (Like throat and sinus infections)
- Treatment for chronic illnesses (Like Diabetes, Asthma and High Blood Pressure)
- Dental care
- Pharmacy prescription fulfillment
- Behavioral Health Services and Counseling
- Women’s health services
Contact
-
I have a medical emergency. Can I come to you?
No. We serve as your primary care physician. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.
-
It’s after-hours, and I need to talk to a doctor. What should I do?
Call our main line at 859-288-2425 and select the option to speak to a physician after-hours.
Language, Transportation & Other Barriers to Health
-
I don’t speak English. Do you have staff who speak Spanish?
Yes, we have many bilingual staff members who speak Spanish.
-
I don’t have a car. Do you offer transportation services?
Yes, we do! Call 859-288-2425 and we will help you get to your appointment.
-
I recently moved to the United States, and I need to find a doctor. Where do I start?
First of all, welcome! We love serving the immigrant community in Lexington. Set up your first appointment by calling 859-288-2425. Next, we’ll help you get the blood tests and immunizations you may need for work and school.
